Management skills: training, development and support.

We offer a range of modules, as shown below. Each complete module, as shown, is a full day . We understand you may not need the full set of modules and accordingly we are also pleased to provide tailor – made sessions just including your specific requirements; these may be from a 2 hour workshop to a full day, depending on subject content. Please ring Ann Walton to discuss.

Module 1: Introduction to management, qualities of leaders and managers.

• Skills,ethics and qualities of leaders and managers
• Leadership styles and communication
• Being firm, fair and consistent.
• Understanding your colleagues and getting the best from them.
• Negotiating.
• Support, boundaries and constraints.
• “Self- care” and personal resilience.

Module 2: Who and what is in your team/team building/managing the team

• Effective recruitment, principles of interviewing.
• Introduction to employment law.
• Accountability, competence and delegation.
• The “competent person”: times to get external assistance.
• Your role within the multi-disciplinary care team.
• Person-centred management to support person-centred care.
• Using tools e.g. to undertake skills analysis.

Module 3: Using methods/ systems to promote standards

• Your role as care leader.
• Managing time and resources
• Managing people: gaining trust, giving effective feedback, setting objectives.
• Monitoring standards/improving outcomes in care.
• Conducting effective supervision/appraisal.
• Self-awareness/ developing yourself.
• Conducting meetings.

Module 4: Building confidence in business skills

• Principles of budget management/managing resources.
• Commissioning: Choosing supplies and equipment.
• Awareness of cost in relation to value continued.
• Market awareness, promotion of the service, customer care skills, client contracts
Preparing for the future, succession planning, change management.
• SWOT analysis for beginners

Module 5: Risk, safety, procedures and outcomes

• Audit, risk assessment and action planning.
• Policies and procedures: getting best practice advice / implementing / challenging.
Legal responsibility/ equality and diversity / accountability.
• Using Essential Standards to support practice.
• Infection control, practice and responsibility.
• Managing grievance.
• Responding to feedback and concerns, responding to complaints.Effects of social media and publicity

Module 6: Keep calm and carry on: challenges and dilemmas

• Using discipline as a positive tool/ procedures and pitfalls. Managing absence.
• Manager’s role in Mental Capacity / DoLs.
• Data protection.
• Confidentiality.
• Duty to report / refer HSE, RIDDOR, ISA, NMC etc.
• Managers’ supervision and support.
• Managing in crisis.

Effective Supervision Workshop: 1 day

Providing supervision to staff needs time and commitment, not only from those involved in the actual process of supervision, but also from the employer. If the importance of supervision is accepted, and there is an understanding and appreciation of how it can contribute so much to providing best outcomes for clients, it is much more likely to be supported.
This day workshop, mapped to the Skills for Care module, will assist employers, managers and Supervisors to understand the concept of Supervision as well as to offer practical guidance.

Understanding people: worker motivation

What supervision is and why supervision matters

Linking supervision to induction, development and appraisal

The organisation’s approach to supervision

Legislative framework, duty of care, risk management, best practice, anti-discriminatory practice

Who should be a supervisor

What should supervision include: using supervision agreements

Organising supervision: person, place, time

Measuring practice and performance

Giving feedback, using reflection and incident analysis

Supervisor’s role in managing systems of work, workload and stress

Understanding negotiation

Helping workers to find solutions to problems

Recording supervision, documentation

Data protection, confidentiality, safeguarding