When Ann wanted to offer the care sector an effective and bespoke training and support service, the Mill House Training and Care Support Service was born as a sister organisation to the Mill House Care Home. Joanne and Ann started to work together in 1987, when Ann was the Home Manager for Joanne’s nursing home, only separating when the Home was sold in 2005. After this, Ann worked for two other providers for a total of seven years, during which time she continued to develop her interest in training and staff development, including leading seven homes through Investors in People accreditation.

Ann became an accredited NVQ assessor, and  subsequently obtained her PTLLS certificate, followed by Level 5 Diploma in Education and Training .  Ann undertook her Level 4 Management Award, and also studied for her BSc Honours degree on a part time- basis over four years, graduating with a 2:1 in 2003.

Ann continues to actively update and develop her training portfolio.